Hiu128 Privacy Policy – Protection of Your Personal Data

1 Introduction

Hiu128 ("we", "Platform") cares about the privacy of every individual who uses our services. This Privacy Policy clearly explains how we handle your personal data — from how it is collected, what it is used for, who it may be shared with, and how it is protected.

By registering an account or using any part of the hiu128 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us for assistance with account closure.

This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects our commitment to handling your information in a transparent, fair, and responsible manner. We do not take lightly the trust you place in us each time you share your personal information.

2 Data We Collect

Hiu128 only collects data that is strictly necessary to provide you with a secure, seamless and personalised experience. Below are the categories of data we collect and the purpose of collection:

We do not collect sensitive data such as health information, political views, or religious beliefs unless required by applicable law. All data collection is carried out with your consent or on a valid legal basis.

3 How We Use Your Data

The data we collect is used solely for lawful and stated purposes. hiu128 uses your personal data for the following purposes:

• Account management: Create and maintain your account, process registration, and verify identity through the KYC process.
• Transaction processing: Handle deposits, withdrawals, and any payments related to your gaming activity on the platform.
• Platform security: Detect and prevent fraud, money laundering, unauthorized access, and suspicious activity on the platform.
• Service improvement: Analyze aggregated usage patterns to improve user experience, introduce new features, and enhance technical performance.
• Service communications: Send important notifications about your account, security updates, transaction confirmations, and relevant promotional information (subject to your preferences).
• Legal compliance: Meet reporting obligations to relevant authorities as required by Malaysian law.
• Customer support: Process inquiries, complaints, and support requests you submit to our support team.

4 Data Sharing

Hiu128 understands that your trust is our most valuable asset. We do not sell your personal data. However, in certain limited situations, we may share your data with the following parties:

• Payment service providers: Financial institutions and payment processors that assist us in handling your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Game software providers: Technology companies that supply our gaming platform may receive the minimum data required to operate games smoothly.
• Statutory authorities: When required by Malaysian law or court order, we will comply with valid data disclosure requests from the relevant authorities.
• Auditors and legal advisors: Professional parties who assist us in ensuring legal compliance and good corporate governance, subject to professional confidentiality obligations.

5 Data Security

Hiu128 continuously invests in robust security infrastructure to protect your personal data from unauthorised access, disclosure, alteration or destruction.

Key security measures we use include:

• 256-bit SSL Encryption: All communications between your browser and hiu128 servers are encrypted using the latest TLS protocol, ensuring data cannot be intercepted during transmission.
• Layered access controls: Only authorised personnel may access members' personal data, and every access is automatically logged and monitored.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any abnormal activity or intrusion attempts.
• Periodic audits: Our security infrastructure undergoes independent audits on a regular basis to ensure it meets the latest security standards.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication to add an extra layer of security to their accounts.

While we take all reasonable steps to protect your data, no system is entirely foolproof. Should any security incident involving your data occur, we will notify you and the relevant authorities within the timeframe required by law.

6 Cookies & Tracking Technologies

Hiu128 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect information on how you use the platform (such as most frequently visited pages) to help us improve the overall user experience.
• Functional cookies: Remember your preferences such as language, display settings, and login details for your convenience in future sessions.
• Analytics cookies: Help us understand usage patterns in aggregated, anonymous form for platform improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the hiu128 platform. For more information on managing cookies, refer to your web browser's help documentation.

7 Your Rights

As a hiu128 member and in accordance with Malaysia's PDPA provisions, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 21 business days. For more complex cases, we may require up to 60 days and will notify you accordingly.

8 Data Retention

Hiu128 only retains your personal data for as long as it is needed for the stated purposes or as required by applicable law. Our data retention policy is as follows:

• Active account data: Retained for the duration your account is active and for a specified period after account closure for audit and legal compliance purposes.
• Financial transaction records: Retained for a minimum period of seven (7) years in accordance with Malaysian financial regulatory requirements.
• Support communication records: Retained for a period of two (2) years for quality control and dispute resolution purposes.
• Technical data and system logs: Retained for a maximum period of twelve (12) months or less depending on technical requirements.

When data is no longer required, it will be securely deleted or anonymised using methods that ensure it cannot be recovered. You may request early deletion of your data by contacting us, subject to applicable legal retention obligations.

9 Privacy Policy Amendments

Hiu128 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material amendments will be communicated to you via:

• In-platform notifications on hiu128 when you log in
• Notification email to the address registered on your account
• Update the "Last Updated" date at the top of this page

Continued use of the hiu128 platform after any amendments take effect is considered your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.

10 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

• Live Chat: Available 24/7 directly within the hiu128 platform — the fastest way to get a response.
• Privacy Email: [email protected] — for specific enquiries regarding privacy and personal data.
• General Support: [email protected] — for general enquiries regarding your account and services.
• Response time: Under 2 minutes via live chat; within 24 hours for email inquiries.

If you believe your privacy rights have been violated and we are unable to resolve the matter to your satisfaction, you have the right to file a complaint with the Department of Personal Data Protection Malaysia or the relevant authority.